------------------------------------------------------- Microsoft Internet Explorer README for Support March 2000 ------------------------------------------------------- (c) Copyright Microsoft Corporation, 2000 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view Support.txt on-screen in Notepad, maximize the Notepad window. To print Support.txt, open it in Notepad or another word processor, and then on the File menu, click Print. -------- CONTENTS -------- MICROSOFT PRODUCT SUPPORT SERVICES Home User or User in Small, Medium, or Large Organization Administrator in Small or Medium Organization or IT Professional System Administrator or User in Large Enterprise Microsoft Certified Solution Provider Developer Reseller or Consultant MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE Contacting a Microsoft Subsidiary ------------------------------ MICROSOFT PRODUCT SUPPORT SERVICES ================================== If you have a technical question about Microsoft® Internet Explorer, refer to the Getting Started manual, check the Readme documents, or consult Help. If you still have a question: Help is available from many different sources. Please take the time to read the following so we may direct you to the most appropriate help source for you, depending on the type of user you are and how you are using this product. The services and prices listed here are available in the United States only. Support outside the United States may vary. Microsoft’s support services are subject to Microsoft’s then-current prices, terms, and conditions, which are subject to change without notice. Home User or User in Small, Medium, or Large Organization ========================================================= SELF-HELP --------- Help Yourself with Microsoft Personal Online Support -- designed specifically for home users and individuals! Go online and get the most up-to-date answers swiftly and easily. Here, everyone can use simple self-help tools or search a wide variety of technical information. Connect to Online Support at: http://support.microsoft.com/directory ASSISTED SUPPORT ---------------- No-Charge Assisted Personal Support If you acquired this product as a stand-alone retail product, you are eligible for 90 days of Personal Support for this product during regular business hours (starting with your first call). You can receive no-charge Personal Support via the Web or telephone. When submitting incidents, please be prepared to provide your Product ID ("PID") number. For Desktop Operating Systems, the PID is a 20-digit number that can be found in two easy steps: 1) Right-click the My Computer icon on the desktop. 2) Click Properties. PID is found under Registered To on the General tab. For Hardware, PID is a 20-digit number that is typically located on the bottom of the hardware device or within the battery compartment of the hardware. For users in organizations: Some organizations have their own helpdesk or internal support organization that provides support to their employees. Check with this group first for your technical support. In addition, Web-based self-help support is available direct from Microsoft at http://support.microsoft.com/directory as well as paid assisted Personal and Professional Support, should you not be eligible for no-charge assisted Support. Paid Assisted Personal Support If you need help after hours, or if you have used up or are not eligible for no-charge Personal Support, you can use Pay-Per-Incident Support via Personal Online Support or telephone. Support fees are billed to your VISA, MasterCard, or American Express card. In the US: $35 US per incident. Available 24 hours a day, seven days a week, including holidays. Note: If your Microsoft product was preinstalled or distributed with your personal computer or dedicated system (Windows CE-based device), or provided by an Internet service provider (ISP), and your Product ID (PID) contains the letters "OEM" after the first five digits, you are welcome to use the many online no-charge self-help or paid assisted support offerings provided by Microsoft. No-charge assisted support for OEM licenses is not provided by Microsoft. Please contact the personal computer manufacturer, device/system manufacturer, or ISP directly for more information regarding their no-charge and paid offerings for support of your product. Please check the documentation that came with your personal computer, or check our list of manufacturer phone numbers at: http://support.microsoft.com/support/webresponse/pid/oem.asp Retail versions of Microsoft software are those stand-alone packaged products purchased at retail stores, mail-order resellers, and online resellers. Microsoft products preinstalled or distributed with your personal computer, dedicated system (Windows CE-based device), or provided by an Internet service provider (ISP) or purchased through a volume licensing program such as Select, Open, or License Packs, receive all Microsoft support privileges, excluding no-charge assisted support. GETTING ASSISTED SUPPORT ------------------------ When you contact Product Support Services, you should be at your computer and have the following information at hand: · The version of your Microsoft product · The type of hardware, including network hardware, if applicable · The operating system (for example, Windows ME) · The exact wording of any informational or error messages that appeared on your screen · A description of what happened and what you were doing when the problem occurred · A description of how you tried to solve the problem Via Web Web-based support on Microsoft's Personal Online Support is available 24 hours a day, 7 days a week. Any time day or night you can submit via the Web a no-charge or paid incident to a Microsoft Support Professional. You will receive notification from Microsoft that your solution is available and your answers are ready during regular business hours. Connect to Online Support at: http://support.microsoft.com/directory Via Phone No-Charge Assisted Personal Support: In the U.S.: Regular business hours for no-charge assisted Personal Support are 5 AM to 9 PM Pacific time, Monday through Friday, and 9 AM to 3 PM Pacific time Saturdays, excluding holidays. Systems and Hardware: call (425) 635-7040. This number is based in Redmond, Washington, so your phone company may charge you for your call. Contact your long distance provider for rate information. Paid Assisted Personal Support: Available 24 hours a day, 7 days a week, including holidays. In the U.S.: call (800) 936-5700. Administrator in Small or Medium Organization or IT Professional ================================================================ SELF-HELP --------- Help yourself to Professional Support from the TechNet Web site – a great resource for IT Professionals and Administrators, at: http://www.microsoft.com/technet/default.asp ASSISTED SUPPORT ---------------- Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. GETTING ASSISTED SUPPORT ------------------------ In the U.S.: $195 US per Web incident and $245 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays. Via Web Microsoft’s Professional Support via the Web is available 24 hours a day, 7 days a week via the TechNet Web site. To submit an incident, go to http://technet.microsoft.com/reg/support/ Via Phone In the U.S., call: (800) 936-4900, 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call: (425) 635-4948. System Administrator or User in Large Enterprise ================================================= Most large enterprises will have an internal support organization that will have a formal support arrangement with Microsoft or its partners. Check with this group first for your technical support. In addition, Web-based self-help support is available direct from Microsoft at: http://support.microsoft.com/directory. This site also has details about purchasing support contracts from Microsoft or its partners. Microsoft Certified Solution Provider ===================================== SELF-HELP --------- Help yourself to Professional Support from the MCSP Program Web site – a great resource for Microsoft Certified Solution Providers, at: http://www.microsoft.com/mcsp/ ASSISTED SUPPORT ---------------- Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. GETTING ASSISTED SUPPORT ------------------------ In the U.S.: $100 US per Web incident and $125 US per phone incident. Professional Support is available 24 hours a day, 7 days a week, including holidays. Via Web Microsoft’s Professional Support via the Web is available 24 hours a day, 7 days a week via the MCSP Program Web site. To submit an incident, go to http://www.microsoft.com/mcsp/ Via Phone In the U.S., call: (888) 677-9444 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948. If you are interested in becoming a Microsoft Certified Solution Provider, go to http://www.microsoft.com/mcsp/ Developer ========= SELF-HELP --------- Help yourself to Professional Support from the MSDN Web site -- a great resource for developers, at: http://msdn.microsoft.com ASSISTED SUPPORT ---------------- Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. GETTING ASSISTED SUPPORT ------------------------ In the U.S.: $195 US per Web incident and $245 US per phone incident. Available 24 hours a day, 7 days a week, including holidays. Via Web Microsoft’s Professional Support via the Web is available 24 hours a day, 7 days a week via the MSDN Web site. To submit an incident go to: http://support.microsoft.com/servicedesks/msdn/ Via Phone In the U.S., call: (800) 936-5800 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948. Reseller or Consultant ====================== SELF-HELP --------- Help yourself to Professional Support from the Direct Access Web site-– a great Web resource for resellers and consultants, at: http://www.microsoft.com/directaccess ASSISTED SUPPORT ---------------- Paid Assisted Professional Support To work directly with a Microsoft Support Professional, you can use Paid Assisted Professional Support via the Web or the telephone. Support fees are billed to your VISA, MasterCard, or American Express card. GETTING ASSISTED SUPPORT ------------------------ In the U.S.: $195 US per Web incident and $245 US per phone incident. Available 24 hours a day, 7 days a week, including holidays. Via Web Microsoft’s Professional Support via the web is available 24 hours a day, 7 days a week via the Direct Access Web site. To submit an incident, go to: http://premium.microsoft.com/da_support/ Via Phone In the U.S., call: (888) 456-5570 24 hours a day, 7 days a week including holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays. In the U.S., call (425) 635-4948. MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE ============================================ If you are outside the U.S. and have a question about a Microsoft product, first: · Check the information in Help or the product manual. · Check the readme files that come with your product disks. These files provide general information that became available shortly before the product was released. · Go to Support Online at http://support.microsoft.com/directory and click International Support. If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office in your area. Contacting a Microsoft Subsidiary ================================= When you call your local Microsoft subsidiary, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information: · The version of the Microsoft product you use. · The type of hardware you use, including network hardware, if applicable. · The operating system you use. · The exact wording of any messages that appeared on your screen. · A description of what happened and what you were doing when the problem occurred. · A description of how you tried to solve the problem. Important! Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit the support web site at http://support.microsoft.com/directory. If there is no Microsoft subsidiary office in your country/region, please contact the establishment from which you obtained your Microsoft product. Argentina Microsoft de Argentina S.A. Fax: (54-11) 4316-1922 Customer Service: (54-11) 4316-4600 Technical Support Phone (54-11) 4316-4664 See also Argentina Armenia See Russia Australia Microsoft Pty. Ltd. Phone: 13 20 58 Fax: 612 9023 5021 Technical Support Phone: 13 20 58 See also Australia Austria Microsoft Ges.m.b.H. Phone:(+43) 1 610 64 -0 Fax: (+43) 1 610 64 -200 InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 67029, austria@msdirectservices.com Standard Support (Installation and Handling): +43-1-50222-2255 Azerbaijan See Russia Belgium Microsoft NV Phone: +32 2 7043000 Fax: +32 2 7043535 TechNet Subscription: +353 1 703 8738 MSDN Subscription: +32 2 5138684 Microsoft Information Center: +32 2 5133113 Technical Support: · +32 2 513 32 74 (Dutch speaking) · +32 2 502 34 32 (English speaking) · +32 2 513 22 68 (French speaking) See also Belgium Belarus See Russia Bolivia See Uruguay Brazil Microsoft Informatica Ltda. Phone: (55) (11) 5514 - 7100 Fax: (55) (11) 5514 - 7106/5514-7107 Technical Support: · Phone: (55) (11) 5504-2155 · Fax: (55) (11) 5504-2227 · Automatic Fax: (55) (11) 5506-8506 · Bulletin Board Service: (55) (11) 5506-1234 Customer Services: (55) (11) 822-5764 Customer Services Fax: (55) (11) 822-6227 See also Brazil Canada Microsoft Canada Co. Head Office Phone: 1 (905) 568-0434 Customer Information Centre: 1 (800) 563-9048 Technical Support: · Desktop Systems including Microsoft Windows 95: (905) 568-4494 · Microsoft Office and Office Components: (905) 568-2294 · Other Standard Technical Support: (905) 568-3503 · Priority Support Information: (800) 668-7975 · Text Telephone (TTY/TDD) (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support/Soporte Tecnico: (408) 953-8086 Support E-mail/Correo Electronico para Soporte Tecnico: mscasup Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 & 809 only Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus See also Caribbean Online Central America Technical Support/Soporte Tecnico: (506) 298-2020 Support E-mail/Correo Electronico para Soporte Tecnico: mscasup Customer Service/Centro de Servicios: (506) 298-2000 Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup Chile Microsoft Chile S.A. Phone: 56-2-330-6000 Fax: 56-2-330-6190 Customer Service: 56-2-800-330600 Personal Operating System and Applications: · Phone: 56-2-330-6222 · Fax: 56-2-341-1439 See also Chile Online China Microsoft (China) Co. Ltd 6/F, Beijing Sigma Center No. 49, Zhichun Road, Haidian District Beijing, 100080, PRC Phone: 011-86-10-6261 7711 Fax: 011-86-10-6253 6630 Microsoft Asia Regional Engineering Center 19th - 20th Floor, Metro Tower No. 30 Tian Yao Qiao Road, Shanghai, 200030, P.R.C. Phone: 011-86-21-64691188/ 011-86-21-6469 8899 Fax: 011-86-21-6469 1166 / 011-86-21-6469 9900 Colombia Microsoft Colombia Carrera 7a. # 71-21 Torre B Piso 7 Santa Fé de Bogotá Phone: (571)3173838 Fax: (571) 3173494 Technical Support: Línea de Respuesta Bogota Phone: 524-0404 Other cities: 9800-10595 Fax: (091) 524-0405 Croatia Microsoft Hrvatska d.o.o. Trg D. Petrovica 3 10 000 Zagreb Croatia Phone: 385 1 4802 500 Fax: 385 1 4843 688 Product Support Phone Number 385 1 393539, e-mail: hot-line@microsoft.hr Customer Service + 385 0800 300 300, e-mail: info-line@microsoft.hr Czech Republic Microsoft s.r.o. Phone (+420) (2) 611 97 111 Fax: (+420) (2) 611 97 100 Technical Support: (+420) (2) 2150 3222 Denmark Microsoft Denmark Phone: (45) (44) 89 01 00 Fax: (45) 44 68 55 10 Technical Support: · Phone: (45) 44 89 01 11 · Microsoft Sales Support: (45) 44 89 01 90 · Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions) · Microsoft MSDL (BBS): (45) 44 66 90 46 See also Denmark Dominican Republic See Central America Dubai Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444 Technical Support (Personal Operating Systems & Desktop Applications ONLY): · Phone: (971) (4) 555 443 · Fax: (971) (4) 523 264 · E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): · Phone: (971) (4) 655 082 · Fax: (971) (4) 655 097 Ecuador Corporation Microsoft del Ecuador S.A. Phone/PBX: (593 2) 460453 Fax: (593 2) 463093 Customer Service: (593 2) 258025 Technical Support: (593 2) 258025 See also Ecuador Online Egypt Technical Support (Personal Operating Systems & Desktop Applications, and Development Tools “Installation ONLY”): Tel no.: 202 - 338 8724 202 - 338 9794 Fax: (202) 360 4976 E-mail: mssupport@gbrands.com England See United Kingdom Estonia Technical Support: (+372) 650 49 99 See also Germany Online Finland Microsoft OY Phone: +358-(0)9-525 501 Fax: +358-(0)9-878 8770 Technical Support: · Phone: +358-(0)9-525 502 5026 · Standard +358 (0) 9-525-502-500 · Priority: +358 (0) 9-525-502-20 See also Finland France Phone: (011)(33) 825 827 829 (*) Customer Svc. Phone: (011)(33) 0 825 827 829 (*) Fax: (33) 01 64-46-06-60 Telex: MSPARIS 604322 Customer Svc. Phone: (011)(33) 0 825 827 829 (*) Technical Support Phone: (011)(33) 825 827 829 (*) access code 1020 Technical Support Fax: (011)(33) 1 69 28 00 28 (*) indigo number 0,99 F TTC per minute French Polynesia See France Georgia See Russia Germany Microsoft GmbH Phone: 089/3176-0 Fax: 089/3176-1000 Telex: (17) 89/83 28 MS GMBH D Information: 089/3176 1199 Prices, updates, etc.: 01805 / 25 11 99 Standard Support (Installation and Handling): 01805/67 22 55 General information about Microsoft Support in Central Europe: Fax: 1805-25-1191 See also Germany Greece Microsoft Hellas, S.A. Phone: (30)(1)6806-775 through (30)(1)6806-779 Fax: (30)(1)6806 780 Technical Support: · Phone: (30) (1) 6806111 · Fax: (30) (1) 6809528 Gulf & Eastern Mediterranean PO Box 52244 Dubai, UAE Tel: 971 4 3973888 Fax: 971 4 3972244 Personal Support Contact Details: (Personal Operating Systems & Desktop Applications ONLY) Gulf (Bahrain, Malta, Qatar and United Arab Emirates) Phone - 971 4 3975443 Fax - 971 4 3972304 E-Mail = mswsgulf@microsoft.com Lebanon (Cyprus and Lebanon) Phone - 961 1 983348 Fax - 961 1 983349 E-Mail = mts@lebanon-online.com.lb Kwait Phone - 965 2431071 Fax - 965 2430249 E-Mail = mspsskuw@microsoft.com Oman Phone - 968 691191 Fax - 968 698568 E-Mail = mspss@gto.net.om Pakistan Phone - 92 21 111 674357 Fax - 92 21 4533370 E-Mail = mssupport@nets.net.pk Customer Service Center (Version upgrade / TechNet and MSDN subscription): · Phone: (971) (4) 655 082 · Fax: (971) (4) 655 097 Hong Kong SAR, PRC Microsoft Hong Kong SAR, PRC Limited Fax: (852)2560-2217 Microsoft Information Hotline: (852)2804-4234 Personal Technical Support: (852) 2804-4222 Professional Technical Support: (852) 2804-4288 Hungary Microsoft Hungary Phone: (+36) (1) 437-2800 Fax: (+36) (1) 437-2899 Customer Services: (+36) (1) 267-4636 (2MSINFO) Technical Support: (+36) (1) 267-7846 (2MSSUGO) Iceland See Denmark India Microsoft India Phone: (91) (80) 559-5733, (91) (11) 6294600,6294601 , (91) (22) 2850193 Fax: (91) (80) 559-7133, (91) (11) 629-2650 Indonesia Microsoft Indonesia - Jakarta Technical Support: · Phone: 62 21 570 42 54 · Fax: 62 21 520 81 22 Ireland Technical Support: Phone: 706 5353 See United Kingdom Israel Microsoft Israel Ltd. Reception: Phone: +972-9-952-5353 Fax: +972-9-952-5333 Customer Service & Information Center: Phone: +972-9-9525400 Fax: +972-9-9525411 Technical Free Support for Windows, Office and Microsoft Fun: Phone: +972-9-9525400 Fax: +972-9-9525403 Italy Microsoft Srl Phone: (39) (2) 70-398-398 Fax: (39) (2) 7039-2020 Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600 Customer Service (New product info, product literature): (39) (2) 70-398-398 Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398 Technical Support: (39) (2) 70-398-398 Microsoft Consulting Service: (39) (2) 70-398-398 Japan Microsoft Company Ltd. Technical Support (Standard Support): (81) (3) 5354-4500 Technical Support options/ Support Contract: (81) (3) 5354-4700 Channel Marketing Information Center (Presales Product Support): · Tokyo Phone: (81) (3) 5454-2300 · Osaka Phone: (81) (6) 6245-6995 Customer Service Phone (Version upgrade/Registration): · Phone: (81) (48) 226-5500 · Fax: (81) (48) 226-5511 Kazakhstan See Russia Kingdom of Saudi Arabia Phone: +966-1-488-1165 Fax: +966-1-488-1576 Technical Support (Personal Operating System and Desktop Applications only): · Phone: 800 124 0500 (toll free within Saudi Arabia) · Fax: 966-1-4740576 Kyrgyzstan See Russia Korea Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Customer Satisfaction Center: 080-985-2000 (toll free domestic only), (82) (2) 558-8161 Technical Support Center: (82) (2) 508-0040 Microsoft FastTips: (82) (2) 3453-7555 Support Sales: (82) (2) 531-4544 See also Korea Kuwait PO Box 5244 13053 Safat Kuwait Tel: +965-243-0248 Fax: +965-243-0249 Technical Support (Personal Operating Systems, Desktop Applications and Developer Tools ONLY): Tel: +965-243-1071 Latin America Microsoft Latin American Headquarters (U.S.A.) Phone: (305) 489-4800 Fax: (305) 491-1616 Customer Service: (425) 936-8661 Technical Support: (214) 714-9100 See also Latin America Online Liechtenstein See Switzerland Luxembourg Microsoft NV Phone: +32 2 730 39 11 Microsoft Support Network Info. Center +31-800-9977-57 TechNet Subscription: +353-1-703 8738 MSDN Subscription: +353-1-708-8690 Microsoft Information Center: +32-2-481 52 52 Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI) Technical Support: · +32 2 513 32 74 (Dutch speaking) · +32 2 502 34 32 (English speaking) · +32 2 513 22 68 (French speaking) See also Luxembourg Malaysia Microsoft (Malaysia) Sdn Bhd: Phone: +6 (03) 757-2266 Fax: +6 (03) 757-2265 Customer Services: · Phone: Toll-free - 1-800-88-3249 · Fax: +6 (03) 758-5011 Technical Support: · Phone: +6 (03) 793-9595 · Fax: +6 (03) 295-2065 See also Malaysia (SP) México Microsoft México, S.A. de C.V. 267-2110 Atencion a Distribuidores 265-3380 Atencion a Clientes 265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio 267-2190 Soporte de Servidores y Herramientas de Desarrollo Fast Tips: (52)(5) 2612199 Microsoft BBS 628-6200/02 MSMEXICO sin password See also México Middle East Microsoft Middle East Phone: (971) 4 397 3888 Fax: (971) 4 397 2244 Technical Support (Personal Operating Systems & Desktop Applications ONLY): · Phone: (971) (4) 397 5443 · Fax: (971) (4) 397 2304 · E-mail: mswsgulf@microsoft.com Customer Service Center (Version upgrade / TechNet and MSDN subscription): · Phone: (971) (4) 299 5082 · Fax: (971) (4) 299 5097 Morocco Microsoft Afrique du Nord et de l'Ouest Phone: (212) 2 95 80 80 Fax: (212) 2 95 85 85 Netherlands, The Jaar 2000 informatie centrum Netherlands: (020) 5001033 Belgium: +32-2 7043000 Luxemburg: +32-2-5139979 Support and Services Product Support: · Netherlands (Dutch): (020) 5001005 · Netherlands (English): (020) 5001053 · Belgium (Dutch): +32 2 513 31 13 · Belgium (French): +32 2 513 22 68 · Belgium (English): +32 2 502 34 32 · Luxemburg (French): +32 2 513 2268 · Luxemburg (English): +32 2 502 3432 Microsoft Consulting Services Benelux Netherlands, Belgium and Luxemburg: +31 (0)20 5001005 Information Services and Subscriptions TechNet · Netherlands: (020) 5001035 · Belgium: +32 2 5022176 · Luxemburg: +32 2 5022176 Microsoft Developer Network · Netherlands: (020) 5001037 · Belgium: +32 2 5138684 · Luxemburg: +32 2 5138684 See also Benelux Online New Zealand New Zealand Microsoft New Zealand Ltd Phone: 64 (9) 357-5800 Fax: 64 (9) 357-0868 Technical Support: * Phone: 64 (9) 357-5575 * Fax: 64 (9) 357-5577 Northern Ireland See United Kingdom Norway Microsoft Norway AS Phone: +(47) 22 02 25 00 Fax: +(47) 22 95 06 64 Technical Support: · Standard: + (47) 22 02 25 50 · Priority: + (47) 22 02 25 45 · Premier: + (47) 22 02 25 46 Microsoft Sales Support: +(47) 22 02 25 80 Microsoft MSDL: +( 47) 22 18 22 09 Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions) See also Norway Panama Technical Support/Soporte Tecnico: (506) 298 2020 Support E-mail/Correo Electronico Para soporte tecnico: mscasup Customer Service/Centro de Servicios: (506) 298 2000 Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus Papua New Guinea See Australia Paraguay See Uruguay Perú Phone: (511) 421-1200 Fax (511) 4217307 Technical Support: (511) 2155002 & (511) 2155005 Philippines Phone: (632) 811-0062 Technical Support: · Phone: (632) 892-2295/2495 · Fax: (632) 813-2493 Poland Microsoft Sp. z o.o. Phone: +(48-22) 661-54-00 Fax: +(48-22) 661-54-34 Information Service: +(48-22) 865-99-33 Technical Support: +(48-22) 865-99-66 Portugal Microsoft Portugal MSFT, Lda. Phone: (351) 1 4409200 Fax: (351) 1 4412101 Technical Support: · Standard Support: +(351) 1 4409280 · Fax : +(351) 1 4411655 Puerto Rico Soporte Tecnico: (408) 953 8086 Support E-Mail/Correo Electronico Para soporte tecnico: mscarsup Customer Service/Centro de Servicios: (800)297 5982 for area codes 787 & 809 only Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus Romania Microsoft s.r.l. Phone: (+40) (1) 222 90 16 Fax: (+40) (1) 222 90 12 Technical Support: (+40) (1) 312 09 48 Russia Microsoft Z.A.O. Microsoft Information Center: Phone: · Moscow: +7 (095) 916-7171 · St.Peterburg: +7 (812) 118-3636 · Novosibirsk: +7 (3832) 119-019 · Kiev +380 (044) 2305101 Fax: · Moscow: +7 (095) 916-7112 Technical Support: Phone: · Moscow: +7 (095) 745-5445 · St.Peterburg: +7 (812) 118-3636 · Novosibirsk: +7 (3832) 119-019 · Kiev +380 (044) 2305102 Fax: · Moscow: +7 (095) 916-7112 See also Russia Online See also Russia Saudi Arabia Phone: +966 (1) 218-0808 Fax: +966 (1) 218-0809 Technical Support (Personal Operating System and Desktop Applications only): · Phone: 800 124-2255 (toll free within Saudi Arabia) · Fax: 800 124-2255 (Press 2 to send a fax) Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd Phone: (65) 337-6088 Fax : (65) 337-6788 Customer Services Phone: (65) 324-5255 Customer Services Fax: (65) 324-6181 Product Support Services Phone: (65) 378-3600 Product Support Services Fax: (65) 378-3662 Slovakia Microsoft Slovakia s.r.o. Bratislava Business Center IV Prievozska 6/A 821 09 Bratislava SLOVAK REPUBLIC Phone: +421-7-5341 9841 Fax: +421-7-5341 9840 Hotline: +421-7-67 296 296 Infoservice: +421-7-67 296 297 Y2K Infoservice: +421-7-67 296 200 Slovenia Microsoft d.o.o. Phone: (+386) (61) 1 800 800 Fax: (+386) (61) 1 800 822 Technical Support: (+386) (61) 185 3449 South Africa Microsoft South Africa All services Phone: (+27)11 257 0000 or 0860225567 (inside South Africa) Fax: (27)11 257 0257 Technical Support Fax: (+27)11 257-0424 South East Africa and Indian Ocean Islands See South Africa Spain Microsoft Iberica SRL Inside Spain Phone: 902 197 198 Fax: 91 803 8310 Technical Support: 902 197 198 Customer Service: 902 197 198 Fax Back telephone: 902 197 198 Outside Spain Phone: (34) 91 353 69 60 Fax: (34) 91 803 8310 Technical Support: (34) 91 353 69 60 Customer Service: (34) 91 353 69 60 Fax Back telephone: (34) 91 353 69 60 See also Spain Sweden Microsoft AB Phone: +46-(0)8-752 56 00 Fax: +46-(0)8-750 51 58 Technical Support: · Standard: +46-(0) 8- 752 09 29 · Priority: +46 (0) 8 751 09 80 · Premier: +46 (0) 8 632 57 01 Sales Support: +46-(0)8- 752 56 30 See also Sweden Switzerland Microsoft AG Phone: 01-839 61 11 Fax: 01-831 08 69 Customer Service Phone: 0848-858-868 · Microsoft Info-Service, Postfach, 8001 Zürich, Fax: 01 311-72-27 Support: · Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255 · Standard Technical Support (French speaking): Phone 022-738 96 88 · General information about Microsoft Support in Central Europe: Phone 0848-80-2330 See also Switzerland Online Tajikistan See Russia Taiwan Microsoft Taiwan Region Corp. 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